HTTP 403: Disabled

This error is raised when a request is sent to an index that has been disabled. Indices can be disabled for one of several reasons, like:

  • Unpaid invoices
  • Overages
  • Temporary load shedding

HTTP 403: Disabled responses look like this:

{"code":403,"message":"Slice has been disabled. Please contact for further details."}

Websolr indices can be in one of two states and receive this message: Read-only mode and Disabled mode. In read-only mode, searches will continue to work, but writes to the index will fail. In disabled mode, all requests to the index will return the message above.

If your cluster has been disabled and you don't know why, please contact support.